*This provides you with a summary of the cover. For precise details of cover, including the conditions and exclusions that apply, the policy document itself should be referred to.
You have the right to cancel the insurance Policy 30 days from the day after receipt of the documentation and receive a full refund of any premium paid, provided that there have been no claims either paid, reported or outstanding. For the purpose of this cancellation clause, it will be deemed that you will have received the Policy documents upon the day following the date it was emailed/posted to you.
Once cover has commenced outside the 30 day period, you may cancel your policy at any time and will receive a pro-rata refund. The pro-rata refund will consist of a deduction for the period of cover and any fees paid. This will also be subject to no claims having either been paid, reported or outstanding.
We may cancel this Policy or any part thereof by sending 30 days’ notice by letter to you at your last known address. You shall thereupon become entitled to the return of a proportionate part of the premium corresponding to the unexpired period of insurance. Where a claim has been made during the current period of insurance no refund or credit of premium will be due.
HOW TO MAKE A CLAIM
To register a claim on your property insurance and obtain a claim form please contact Intasure on 0345 111 0672.
- Online – Log on to your Intasure portal. For any of the optional covers you may have selected:
- Identity Theft call: +44 (0)344 770 1040
- Legal Expenses call: +44 (0)344 770 1040 (for existing Legal Expenses claims call: +44 (0)344 770 9000)
- Emergency Property Assistance: 0333 234 2135
- Keycare call: 0345 075 6188
HOW TO MAKE A COMPLAINT
Our aim is to ensure that all aspects of your home insurance are dealt with promptly, efficiently and fairly. At all times we are committed to providing you with the highest standard of service.
If you have any questions or concerns about your insurance or the handling of a claim, you should contact:
The Managing Director, Intasure, Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent, TN4 8BS.
Tel: 0208 274 6777
If you are not satisfied and wish to make a complaint, then you may contact the insurer’s complaints team at:
77 Mount Ephraim
Tel: 0345 111 0680
In the event that Insurers are unable to resolve the complaint to your satisfaction, you may refer the matter at any time to the Financial Ombudsman Service which is an independent body that arbitrates on complaints. They can be contacted at the following address:
The Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR
Telephone: 0800 023 4567 (for landline users) or 0300 123 9123 (for mobile users)
You have six months from the date of our final response to refer a complaint to the Financial Ombudsman Service. Your right to take legal action against us is not affected by referral to either the Customer Relations Team or the Financial Ombudsman Service. However, the Financial Ombudsman Service will not adjudicate on any case where litigation has commenced.
In all communications the policy/certificate number appearing in the schedule should be quoted.